Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We will not accept returns of items that have been worn or used or where the tags have been removed.
To complete your return we require a receipt or proof of purchase.
Free UK Returns
We offer a free 30 day UK return on any product purchased on the website. You will receive a free returns slip enclosed within your order package. Ensure you return your items in the condition that they were sold, with all the original tags and labels. Pack your return items carefully to prevent damage in transit. Your return will need to be dropped off at any of the 7500 local stores offering the CollectPlus service. To find your nearest store visit www.collectplus.co.uk/store-locator. Please keep your proof of posting receipt until we have acknowledged receipt of your items.
To return your product, you should mail your product to: Vow London, First Floor, Wimbledon Business Centre, 4 Queens Road, Wimbledon, SW19 8YB using the returns document provided when you received the product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund within 7 days following notification of receipt of your return, check your bank account again or contact your credit card company if payment was made by credit card. It may take some time before your refund is officially posted.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to email@example.com and send your item to: Vow London, First Floor, Wimbledon Business Centre, 4 Queens Road, Wimbledon, SW19 8YB.